Frequently Asked Questions


Q: Is this website safe?
A: Yes. Please read our Privacy Policy and Website Terms.

Q: How do I create an account with Picture History?
A: Select Register and fill out the appropriate information to create an account with Picture History. Please remember your Username and Password, as you will be asked for them when you log-in to Picture History at each visit.

Q: How do I change my username and/or password?
A: Go to the My Account page after logging in to the site and click "edit login information".

Q: How do I add an image to my shopping cart?
A: Click on the shopping cart icon underneath the image on either the search results page, product page or in the lightbox.

Q: How do I add an image to my lightbox?
A: Click on the lightbox icon underneath the image on either the search results page or product page.

Q: How do I remove an image from my lightbox?
A: Click on the remove from lightbox icon underneath the image in the lightbox.

Q: How do I send an e-card of an image?
A: Click on the e-card icon underneath the image on the product page.

Q: How do I download an image I licensed?
A: Once you have completed the checkout process, your high-resolution, digital images will be available immediately for download from your My Account page. The My Account page will display the image's Item #, its title, its file size, and the download expiration date (downloads are available for two weeks from the date of purchase). Simply click on an image's title to begin the download process. You will be asked to select a download location. The image will be delivered to you as a jpeg. Please remember to check the image's file size before you begin downloading, so you can get an approximate idea of how long the download will take.

Q: How do I download an image without the Picture History watermark?
A: You must purchase a license for an image in order to download the image without a watermark. Create an account, send the image to your Cart, and select the license rights you will need for the image(s). After you have priced the image(s) click the checkout button and follow the directions. Your image will be available for download without a watermark on the My Account page once your order has been processed. If you would like to purchase a print of the image(s), please visit the Picture History Print Shop.